Refund policy

Shady Views 90-day protection guarantee. Luxury should be worn with confidence. Every pair of Shady View sunglasses is backed by our 90-day protection guarantee, because exceptional style should come with exceptional service. If your sunglasses experience accidental breakage or a manufacturing defect within 90 days of delivery, you’re eligible for one complimentary replacement. To begin a claim, send your order number, a clear photo of the damage, and a short note to ShadyViews@gmail.com. We’ll respond promptly. One complimentary replacement per order within the 90-day period. If the original style is unavailable, we’ll provide a comparable style of similar value. Not covered, lost or stolen items and- intentional damage, unauthorized repairs, or normal cosmetic wear that doesn’t affect functionality. We’re here to make it right.

Damages and issues

Damaged or defective items. If your order arrives damaged or develops a defect within 90 days, email your order number and a clear photo. After review, we’ll send a one-time free replacement. We don’t cover loss, theft, or intentional damage. 

Exchanges
For exchanges, please mail the item back within 14 days of delivery to Shady Views Returns, 4401 Shallowford Road, Suite166, PMB5046, Roswell, Georgia 30075. Items must be unused and in original packaging. Once received and inspected, we’ll ship your replacement. One exchange per order. Refunds are not issued for exchanges. If the same style is unavailable, a comparable replacement of equal value will be offered.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.